The relevance of emotional intelligence in personnel selection for high emotional labor jobs

Faculty/Professorship: Educational Psychology  ; Personality Psychology and Psychological Assessment  
Author(s): Herpertz, Sarah; Nizielski, Sophia; Hock, Michael  ; Schütz, Astrid  
Title of the Journal: PLOS ONE
ISSN: 1932-6203
Publisher Information: Lawrence, Kanada : PLoS
Year of publication: 2016
Volume: 11
Issue: 4
Pages: 11
Source/Other editions: PLOS ONE, 11 (2016), 4, 11 S. - ISSN: 1932-6203
Language(s): English
DOI: 10.1371/journal.pone.0154432
Although a large number of studies have pointed to the potential of emotional intelligence (EI) in the context of personnel selection, research in real-life selection contexts is still scarce. The aim of the present study was to examine whether EI would predict Assessment Center (AC) ratings of job-relevant competencies in a sample of applicants for the position of a flight attendant. Applicants’ ability to regulate emotions predicted performance in group exercises. However, there were inconsistent effects of applicants’ ability to understand emotions: Whereas the ability to understand emotions had a positive effect on performance in interview and role play, the effect on performance in group exercises was negative. We suppose that the effect depends on task type and conclude that tests of emotional abilities should be used judiciously in personnel selection procedures.
Keywords: emotions, psychological stress, intelligence
Peer Reviewed: Ja
International Distribution: Ja
Open Access Journal: Ja
Type: Article
Release Date: 7. October 2022
Project: Open-Access-Publikationsfonds 2012-2020