Options
The relevance of emotional intelligence in personnel selection for high emotional labor jobs
Herpertz, Sarah; Nizielski, Sophia; Hock, Michael; u. a. (2016): The relevance of emotional intelligence in personnel selection for high emotional labor jobs, in: Bamberg: Otto-Friedrich-Universität.
Author:
Publisher Information:
Year of publication:
2016
Pages:
Year of first publication:
2016
Language:
English
Abstract:
Although a large number of studies have pointed to the potential of emotional intelligence (EI) in the context of personnel selection, research in real-life selection contexts is still scarce. The aim of the present study was to examine whether EI would predict Assessment Center (AC) ratings of job-relevant competencies in a sample of applicants for the position of a flight attendant. Applicants’ ability to regulate emotions predicted performance in group exercises. However, there were inconsistent effects of applicants’ ability to understand emotions: Whereas the ability to understand emotions had a positive effect on performance in interview and role play, the effect on performance in group exercises was negative. We suppose that the effect depends on task type and conclude that tests of emotional abilities should be used judiciously in personnel selection procedures.
Keywords: ; ;
emotions
psychological stress
intelligence
Type:
Article
Activation date:
September 15, 2016
Project(s):
Permalink
https://fis.uni-bamberg.de/handle/uniba/40947