Through the Lens of Social Capital : A Research Agenda for Studying IT Outsourcing

Faculty/Professorship: Information Systems and Services  
Author(s): George, Beena; Hirschheim, Rudy; Stetten, Alexander von
Title of the Journal: Strategic Outsourcing : An International Journal
ISSN: 1753-8297
Publisher Information: Bingley : Emerald
Year of publication: 2014
Volume: 7
Issue: 2
Pages: 107-134
Language(s): English
DOI: 10.1108/SO-12-2013-0025
– This paper proposes a new research agenda for information technology (IT) outsourcing,motivated by the belief that the social capital concept enables IT outsourcing researchers to capture more of the nuances of the client–vendor relationship in IT outsourcing arrangements.

– The paper builds a comprehensive framework of social capital based on Nahapiet and Ghoshal (1998) to examine the IT outsourcing life cycle. Past research on IT outsourcing is examined applying the parameters of the framework to identify issues that have been addressed in research on IT outsourcing and to uncover the gaps in past research.

– The social capital framework is applied to IT outsourcing which suggests new avenues for future outsourcing research.

Research limitations/implications
– While past research has identified success factors for IT outsourcing, a significant number of outsourcing arrangement still fail to meet expectations. The research agenda presented in this paper encourages an examination of IT outsourcing from a different perspective to determine how to successfully manage IT outsourcing.

– The paper provides a new framework that is useful for identifying the relationships among past research in IT outsourcing as well as for identifying potential topics for future research.
Keywords: Social capital, Framework, Relationship management, Outsourcing, Future directions
Type: Article
Year of publication: 22. September 2014