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Knowledge Management in the Era of Artificial Intelligence : Developing an Integrative Framework
Fteimi, Nora; Hopf, Konstantin (2021): „Knowledge Management in the Era of Artificial Intelligence : Developing an Integrative Framework“. Association for Information Systems (AIS).
Faculty/Professorship:
Author:
Corporate Body:
Ali El Quammah, HEM Business School, Morocco
Conference:
29. European Conference on Information Systems (ECIS) ; Marrakesh: Morocco
Publisher Information:
Year of publication:
2021
Pages:
ISBN:
978-1-7336325-6-0
Language:
English
Abstract:
Artificial intelligence (AI) and its rapid technological advancement will considerably affect the future of work and the way organizations manage their knowledge management (KM) processes. Typical KM initiatives include the development, transfer, storage, and evaluation of a firm’s knowledge throughout the knowledge lifecycle, but often neglect ongoing advances in the AI area. Thus, organizations struggle to integrate AI into working environments to leverage outcome efficiency. Starting with a descriptive literature review, we draw on two KM strategies–personalization and codification–and introduce an adaptive, AI-specific approach for organizational KM implementation. Our approach supports KM strategy and research, as it outlines how AI affects current working processes. This enables to understand which role AI can take in the human-AI interaction. Knowledge managers are provided with a tool to align organizational KM with the business strategy and current technological progress in AI context. We also outline future research to validate the construct.
GND Keywords:
Anpassung ; Wissensmanagement ; Künstliche Intelligenz ; Personalisierung ; Kodifizierung ; Strategie
Keywords: ;  ;  ;  ; 
Knowledge Management
Artificial Intelligence
Personalization Strategy
Codification Strategy
Adaptive Knowledge Management
DDC Classification:
RVK Classification:
Type:
Conferenceobject
published:
May 10, 2022
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Question on publication
Permalink
https://fis.uni-bamberg.de/handle/uniba/53987