Towards Social Media Decision Support for Joined EMS and Crisis Logistics

Faculty/Professorship: Information Systems and Social Networks  
Author(s): Eismann, Kathrin  ; Reuter-Oppermann, Melanie; Fischbach, Kai  
Editors: Franco, Zeno; González, José J.; Canos, José H.
Title of the compilation: Proceedings of the 16th International Conference on Information Systems for Crisis Response and Management
Corporate Body: International Conference on Information Systems for Crisis Response and Management (ISCRAM), 16th, 2019, València, Spain
Year of publication: 2019
Pages: 307-316
Language(s): English
In this paper, we investigate how social media can be utilised to support the integration of emergency medical services (EMS) and crisis management activities. We explore the literature both on social media in crisis management and on EMS logistics to elaborate on their potential to support EMS logistics planning based on the experiences from crisis management. We then discuss how social media data can be used for tactical and strategic decision-making using location data to improve demand forecasting and planning for both routine emergencies and crises.
Keywords: Crisis Logistics, EMS Logistics, Social Media, Decision-Making
Peer Reviewed: Ja
International Distribution: Ja
Type: Conferenceobject
Year of publication: 28. May 2019