Digitization in outbound logistics : Application of an Industry 4.0 Maturity Model for the Delivery Process
|Faculty/Professorship:||Operations Management and Logistics|
|Author(s):||Felch, Vanessa ; Asdecker, Björn ; Sucky, Eric|
|Corporate Body:||Syddansk Universitet|
|Publisher Information:||Bamberg : opus|
|Year of publication:||2019|
|Source/Other editions:||Wird erscheinen in: Proceedings of the 30th Annual NOFOMA Conference, Kolding, Syddansk Universitet, 2018, Seite 113 - 128|
|Year of first publication:||2018|
|Licence:||Creative Commons - CC BY-SA - Attribution - ShareAlike 4.0 International|
Available maturity models in the context of Industry 4.0 primarily focus on manufacturing processes. A research gap exists with regard to outbound logistics. This paper applies a maturity model that has been designed to support the digitization of the outbound logistics processes. The validation of the model in business practice completes the model’s development.
This work embraces a qualitative research design approach. In this context, it conducts a single case study. The case refers to a large multinational manufacturer of industrial electric equipment, which considers itself as one the most digitized companies in the industry.
The model appears to be applicable (1) to describe the status quo of the enterprise’s digitization capabilities in outbound logistics, (2) to develop a corporate vision for delivery logistics excellence, (3) to provide guidance on the development path, and (4) to compare capabilities between different company sites.
The model has solely been applied to two sites of one company. However, it seems applicable to other organizations as well. Nonetheless, additional case studies are necessary to verify the model’s generalizability.
The case study provides an example of how to develop a roadmap towards delivery process excellence in the digital age ahead.
The applied maturity model complements approaches that focus on digitization of the manufacturing processes as well as logistics maturity models. The case study is of value for organizations that intend to build Industry 4.0 capabilities in outbound logistics, which has played a minor role so far.
|Keywords:||Industry 4.0, digitization, maturity model, outbound logistics, delivery process|
|Year of publication:||15. May 2019|
originated at the
University of Bamberg
University of Bamberg