Options
Coping with Discrepant Information Technology Events: a Literature Review
Weinert, Christoph (2018): Coping with Discrepant Information Technology Events: a Literature Review, in: ECIS 2018 Proceedings, AIS Electronic Library (AISeL).
Faculty/Chair:
Author:
Title of the compilation:
ECIS 2018 Proceedings
Corporate Body:
European Conference on Information Systems (ECIS), 26th, 2018, Portsmouth UK
Publisher Information:
Year of publication:
2018
Pages:
Language:
English
Abstract:
Coping theory has been used to explain and predict the behaviors of users facing discrepant information technology (IT) events, i.e., unexpected, negative events that occur due to problems and difficulties when using such technology. However, researchers have examined coping by using a vast array of conceptualizations, discrepant IT events, coping strategies, and behaviors, which have led to considerable het-erogeneity in the existing literature. Therefore, the present paper demonstrates the results of a comprehensive literature review, identifying and analyzing 27 relevant investigations. The present literature review contributes to the literature by identifying six theoretical implications: (1) coping literature can subdivided into research streams on technostress, IT adoption and usage, and IT security, (2) the literature disagrees about the antecedents of coping strategies, (3) coping strategies are heterogeneous, (4) coping strategies show interdependences, (5) coping strategies show paradoxical effects, and (6) development of a framework of coping with discrepant IT events. In addition, the paper proposes new directions for future coping research for all three identified research streams.
Keywords: ;  ;  ;  ; 
IT-events
Coping
Appraisal
Technostress
IT adoption and usage
Peer Reviewed:
Yes:
International Distribution:
Yes:
Type:
Conferenceobject
Activation date:
January 9, 2019
Permalink
https://fis.uni-bamberg.de/handle/uniba/45090