Coping with Discrepant Information Technology Events: a Literature Review

Faculty/Professorship: Information Systems and Services  
Author(s): Weinert, Christoph  
Title of the compilation: ECIS 2018 Proceedings
Corporate Body: European Conference on Information Systems (ECIS), 26th, 2018, Portsmouth UK
Publisher Information: AIS Electronic Library (AISeL)
Year of publication: 2018
Pages: 16 ; Online-Ressource
Language(s): English
Coping theory has been used to explain and predict the behaviors of users facing discrepant information technology (IT) events, i.e., unexpected, negative events that occur due to problems and difficulties when using such technology. However, researchers have examined coping by using a vast array of conceptualizations, discrepant IT events, coping strategies, and behaviors, which have led to considerable het-erogeneity in the existing literature. Therefore, the present paper demonstrates the results of a comprehensive literature review, identifying and analyzing 27 relevant investigations. The present literature review contributes to the literature by identifying six theoretical implications: (1) coping literature can subdivided into research streams on technostress, IT adoption and usage, and IT security, (2) the literature disagrees about the antecedents of coping strategies, (3) coping strategies are heterogeneous, (4) coping strategies show interdependences, (5) coping strategies show paradoxical effects, and (6) development of a framework of coping with discrepant IT events. In addition, the paper proposes new directions for future coping research for all three identified research streams.
Keywords: IT-events, Coping, Appraisal, Technostress, IT adoption and usage
Peer Reviewed: Ja
International Distribution: Ja
Type: Conferenceobject
Year of publication: 9. January 2019