Analyzing and managing IT-induced work system changes

Professorship/Faculty: Information Systems and Services  
Authors: Laumer, Sven ; Maier, Christian ; Weitzel, Tim  
Title of the compilation: Proceedings of the 38th International Conference on Information Systems (ICIS), 2017, Seoul, South Korea
Corporate Body: 38th International Conference on Information Systems (ICIS), 2017, Seoul, South Korea
Publisher Information: AIS Electronic Library (AISeL)
Year of publication: 2017
Pages / Size: Elektonische Ressource
Language(s): English
Document Type: Conferenceobject
This teaching case explores the challenges of changing a work system by implementing an information system (IS). The case describes the approach implemented by "The Bank", a financial service provider, when it implemented a new financial and banking IS "SysOne", and thus fundamentally changed its work systems. The case is a real business scenario, which bases on case study research conducted by our research team and it adapts recent theoretical advances in the IS implementation literature. Using this teaching case should encourage students to discuss IS implementations from a general "system thinking" rather than a "tool thinking" perspective. An IS implementation is not just a new tool, it is a change of employees' work systems. This teaching case should guide students to extend the efforts implemented to guide employees when implementing an IS beyond the technology to focus on the major IT-induced work system changes and thereby enable successful technochange.
Peer Reviewed: Ja
International Distribution: Ja
Release Date: 29. November 2017