Resistance to IT-induced Change - Theoretical Foundation and Empirical Evidence

Professorship/Faculty: Information Systems and Services  
Authors: Laumer, Sven
Publisher Information: Bamberg : opus
Year of publication: 2012
Pages / Size: 208 S. : graph. Darst.
Supervisor(s): Weitzel, Tim  ; Schmid, Ute  
Language(s): English
Bamberg, Univ., Diss., 2012
Licence: German Act on Copyright 
URN: urn:nbn:de:bvb:473-opus4-5741
Document Type: Doctoralthesis
In this PhD thesis the question “Why do people reject technologies?” is investigated and a variety of theoretical founded and empirical evaluated answers are given. Too many IT implementation and organizational change projects in firms still fail as the underling Information Systems are inadequately used. The thesis evaluates the reasons for user resistance behavior including individual characteristics such as personality traits, process characteristics, technology characteristics, and characteristics of the change process. Moreover, it can be shown that user resistance is not only related to the observed usage behavior, but also in work- and process-related consequences. The results contribute not only to IT adoption and change management literature, but also to the literature on Human Resources Information Systems (HRIS) as the thesis investigates employees’ reactions to information systems in HR departments.
SWD Keywords: Unternehmen ; Informationstechnik ; Organisationswandel ; Nutzer ; Ablehnung ; Online-Publikation
DDC Classification: 004 Computer science 
650 Management & public relations 
RVK Classification: ST 610   
Release Date: 16. July 2012
Awards: Promotionspreis der Otto-Friedrich-Universität Bamberg 

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