Developing a Procedure Model for Business Process Standardization

Faculty/Professorship: Information Systems and Services  
Author(s): Kettenbohrer, Janina; Beimborn, Daniel  ; Kloppenburg, Mirko
Title of the compilation: Proceedings of the 34th International Conference on Information Systems (ICIS), Milan, Italy
Corporate Body: 34th International Conference on Information Systems (ICIS), Milan, Italy
Publisher Information: AIS Electronic Library (AISeL)
Year of publication: 2013
Language(s): English
Firms are focusing more closely on standardizing or homogenizing instances of a particular business process across different business units or locations. Our paper introduces research in progress on a business process standardization (BPS) procedure model that guides firms in conducting effective BPS firm-wide. This model is currently being developed and tested by applying it to a business process at Lufthansa Technik, following a design science cycle and taking an action research approach. This paper shows how we are following the good-practice guidelines of design science and how we intend to evaluate the applicability and effectiveness of the model. Eventually, we expect this model to contribute significantly to extant research on BPS, which has to date focused on the outcomes of BPS and on the contingencies of BPS effectiveness rather than making prescriptive suggestions for reaping substantial process efficiency gains in large and decentralized firms.
Type: Conferenceobject
Year of publication: 15. April 2014