The Effect of Coping Mechanisms on Technology Induced Stress: Towards a Conceptual Model

Faculty/Professorship: Information Systems and Services  
Author(s): Weinert, Christoph  ; Laumer, Sven ; Maier, Christian  ; Weitzel, Tim  
Title of the compilation: Proceedings of the 19th Americas Conference on Information Systems (AMCIS), Chicago (IL)
Corporate Body: 19th Americas Conference on Information Systems (AMCIS), Chicago (IL)
Publisher Information: AIS Electronic Library (AISeL)
Year of publication: 2013
Series ; Volume: General Presentations ; 8
Language(s): English
Information and communication technology induced stress, called technostress, influences users negatively. Numerous investigations are made about technostress; however, none consider the concept of coping in order to explain strategies to avoid these negative consequences. Therefore, this paper develops a theoretical model to explain the coping process and how it influences technostress. The model theorizes that threat and coping appraisal are major determinants of emotional- and problem-focused coping whereby coping resources and individual’s controllability influence the choice and the efficacy of coping. The resulting problem- or emotional-focused coping strategies are theorized to moderate the stressor-strain relationship such that negative consequences can be avoided. The theoretical model suggests a different perspective on the linear view on the relationship between stressors and strain by proposing the consideration of the moderation effect of coping.
Type: Conferenceobject
Year of publication: 16. April 2014