A Process for Identifying Predictive Correlation Patterns in Service Management Systems



Organization Unit: Lehrstuhl für Praktische Informatik
Authors: Zirkel, Werner; Wirtz, Guido
By: Zirkel, Werner; Wirtz, Guido
Publishing Institution: Siemens AG, Healthcare IT, Erlangen
Publisher Information: Bamberg : opus
Issue Date: 2010
Page count/Size: I, 20 S. : graph. Darst.
metadata.ubg.thesis.grantor: Uni
Bamberg Series: Bamberger Beiträge zur Wirtschaftsinformatik und Angewandten Informatik
Volume: 84
Abstract: 
By using the remote functions of a modern IT service management system infrastructure, it is possible to analyze huge amounts of logfile data from complex technical equipment. This enables a service provider to predict failures of connected equipment before they happen. The problem most providers face in this context is finding a needle in a haystack - the obtained amount of data turns out to be too large to be analyzed manually. This report describes a process to find suitable predictive patterns in log files for the detection of upcoming critical situations. The identification process may serve as a hands-on guide. It describes how to connect statistical means, data mining algorithms and expert domain knowledge in the domain of service management. The process was developed in a research project which is currently being carried out within the Siemens Healthcare service organization. The project deals with two main aspects: First, the identification of predictive patterns in existing service data and second, the architecture of an autonomous agent which is able to correlate such patterns. This paper summarizes the results of the first project challenge. The identification process was tested successfully in a proof of concept for several Siemens Healthcare products.
Catchwords: Service management , Datenmanagement , Autonomer Agent ; Online-Publikation
Service management
Datenmanagement
Autonomer Agent ; Online-Publikation
Keywords: Service Management , Ereignis Korrelation , Pattern Identifizierung, Service Management , Event Correlation , Pattern Identification, Service Management, Ereignis Korrelation, Pattern Identifizierung, Event Correlation, Pattern Identification
DDC Subject Keywords: 004 Datenverarbeitung; Informatik
RVK - Regensburger Verbundklassifikation: ST 515
URI: https://fis.uni-bamberg.de/handle/uniba/234
URN: urn:nbn:de:bvb:473-opus-2292
Document Type: Other
Language(s): English
Publication date: 19. September 2019

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