Challenges in Offshore Outsourcing Relationship Management : A Peruvian Perspective

Faculty/Professorship: Information Systems and Services  
Author(s): Beimborn, Daniel  ; Wolf, Madeleine
Title of the compilation: Proceedings of the 19th Americas Conference on Information Systems (AMCIS), Chicago (IL) : AMCIS 2013
Corporate Body: 19th Americas Conference on Information Systems (AMCIS), Chicago (IL)
Publisher Information: AIS Electronic Library (AISeL)
Year of publication: 2013
Pages: 1-13
Language(s): English
In this paper, we examine challenges related with offshore outsourcing to Peru and their effect on relationship quality and outsourcing success. In three case studies, we interviewed clients and providers about their experiences with software development outsourcing from Anglo-American countries (U.S., Canada, Scotland) to Peru. We identified particular challenges which have at least a minor negative impact on relationship quality and outsourcing success, however, are manageable – the related management actions were extracted from the cases, as well. We argue that Peru becomes an interesting player in the global offshoring market and which particularities practitioners should be aware of when considering outsourcing to Peru.
Type: Conferenceobject
Year of publication: 14. April 2014