Challenges in Offshore Outsourcing Relationship Management : A Peruvian Perspective

In this paper, we examine challenges related with offshore outsourcing to Peru and their effect on relationship quality and outsourcing success. In three case studies, we interviewed clients and providers about their experiences with software development outsourcing from Anglo-American countries (U.S., Canada, Scotland) to Peru. We identified particular challenges which have at least a minor negative impact on relationship quality and outsourcing success, however, are manageable – the related management actions were extracted from the cases, as well. We argue that Peru becomes an interesting player in the global offshoring market and which particularities practitioners should be aware of when considering outsourcing to Peru.