Conceptualization, Operationalization, and Empirical Evidence for an Individual's Dispositional Resistance to IT-Induced Changes

Professorship/Faculty: Lehrstuhl für Wirtschaftsinformatik, insbesondere Informationssysteme in Dienstleistungsbereichen 
Author(s): Maier, Christian ; Laumer, Sven ; Eckhardt, Andreas; Weitzel, Tim  
Title of the compilation: Proceedings of the 18th Americas Conference on Information Systems (AMCIS)
Corporate Body: AMCIS 2012
Publisher Information: AIS Electronic Library (AISeL)
Year of publication: 2012
Series ; Volume: AMCIS 2012 Proceedings ; Paper 14
Year of first publication: 2012
Language(s): English
Document Type: Conferenceobject
As information systems (IS) usage is the missing link from information technology (IT) investments to the business value impact of IT (DeLone and McLean 2003), it is a significant issue for IS researchers and practitioners, if individuals resist using these systems. Several recent models have been developed in order to offer insights which perceptual beliefs foster user resistance. Results reveal perceptual beliefs as perceived threats, technostress, or switching costs as major determinants for user resistance. Nevertheless, user resistance has not been researched from a perspective of predisposed individual differences so far. Consequently, this paper proposes the new construct dispositional resistance to IT-induced changes. This reflects inclinations to resist any kind of IT-related change and discusses resistance from the perspective of individual differences. Within this approach, it is theoretically hypothesized, how this inclination influences perceptual beliefs, intentions, and behaviors. Empirical results reveal strong impacts of the newly proposed construct on technostress.
Release Date: 17. January 2013