The Implementation of Large-Scale Information Systems in Small and Medium-Sized Enterprises - A Case Study of Work-and Health-Related Consequences

Faculty/Professorship: Information Systems and Services  
Author(s): Laumer, Sven ; Maier, Christian  ; Eckhardt, Andreas; Weitzel, Tim  
Editors: Sprague, Ralph H.
Title of the compilation: 2012 45th Hawaii International Conference on System Science : (HICSS) ; USA, 4 - 7 Jan. 2012
Corporate Body: Hawaii International Conference on System Science ; 45 (Maui, Hawaii) : 2012.01.04-07
Computer Society
Publisher Information: Piscataway, NJ : IEEE
Year of publication: 2012
Pages: 3159-3168
ISBN: 978-1-457-71925-7
Language(s): English
Using a case study of a financial service provider, this research provides a next step toward an answer to the question about the importance of an employee's attitude toward a newly introduced information system in light of a mandatory usage setting. Based on the Commitment to Change Model, the paper argues theoretically and provides case study evidence that negative attitudes toward new information systems influence work-related and health-related outcomes. The observed case indicates that a negative evaluation of a new financial information system leads to negative consequences such as decreased organizational commitment and overall job satisfaction as well as an increased turnover intention and a higher number of sick days. The results implicate that work- and health-related consequences are potential dependent variables for technology adoption research and that practitioners have to address these issues during the implementation of information systems in organizations.
Type: Conferenceobject
Year of publication: 6. May 2013