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Why AI Deployment Fails in Organisations : A Socio-Technical Perspective on the Root Causes
Rieskamp, Jonas; Budnik, Yuliya; Mirbabaie, Milad (2025): Why AI Deployment Fails in Organisations : A Socio-Technical Perspective on the Root Causes, in: ACIS 2025 Proceedings, AIS.
Author:
Title of the compilation:
ACIS 2025 Proceedings
Conference:
Australasian Conference on Information Systems (ACIS) 2025 ; Sippy Downs, Australia
Publisher Information:
Year of publication:
2025
Pages:
Language:
English
Abstract:
AI deployment challenges often arise from misalignments between technological design and the social systems into which it is introduced. Drawing on Bostrom and Heinen’s (1977a) Socio-Technical Systems framework, this study analyses contemporary AI literature to identify the root causes of recurring failures. The work adapts the framework into a diagnostic tool that links socio-technical conditions to common AI challenges, offering both a conceptual lens for research and practical guidance for governance and design. While literature-based, the framework provides a foundation for empirical testing to improve proactive, context-sensitive AI integration.
Keywords: ;  ;  ;  ; 
Artificial Intelligence
Socio-Technical Systems
Diagnostic Framework
AI Governance
Organisational Change Management
Peer Reviewed:
Yes:
International Distribution:
Yes:
Open Access Journal:
Yes:
Type:
Conferenceobject
Activation date:
March 12, 2026
Versioning
Question on publication
Permalink
https://fis.uni-bamberg.de/handle/uniba/114233