The role of empathy in the service experience
Tan, Adrian Heng Tsai; Muskat, Birgit; Johns, Raechel (2019): The role of empathy in the service experience, in: Journal of service theory and practice, Bingley: Emerald, Jg. 29, Nr. 2, S. 142–164, doi: 10.1108/jstp-10-2018-0221.
Faculty/Chair:
Author:
 ;  ; 
Title of the Journal:
Journal of service theory and practice
ISSN:
2055-6233
2055-6225
Publisher Information:
Year of publication:
2019
Volume:
29
Issue:
2
Pages:
Language:
English
DOI:
URL:
Type:
Article
URI:
Activation date:
February 24, 2026

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Permalink https://fis.uni-bamberg.de/handle/uniba/113806