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Ethical Challenges for Human-Agent Interaction in Virtual Collaboration at Work
Hofeditz, Lennart; Mirbabaie, Milad; Ortmann, Mara (2024): Ethical Challenges for Human-Agent Interaction in Virtual Collaboration at Work, in: International journal of human computer interaction, New York: Taylor & Francis, Jg. 40, Nr. 23, S. 8229–8245, doi: 10.1080/10447318.2023.2279400.
Author:
Title of the Journal:
International journal of human computer interaction
ISSN:
1044-7318
1532-7590
Publisher Information:
Year of publication:
2024
Volume:
40
Issue:
23
Pages:
Language:
English
Abstract:
In virtual collaboration at the workplace, a growing number of teams apply supportive conversational agents (CAs). They take on different work-related tasks for teams and single users such as scheduling meetings or stimulating creativity. Previous research merely focused on these positive aspects of introducing CAs at the workplace, omitting ethical challenges faced by teams using these often artificial intelligence (AI)-enabled technologies. Thus, on the one hand, CAs can present themselves as benevolent teammates, but on the other hand, they can collect user data, reduce worker autonomy, or foster social isolation by their service. In this work, we conducted 15 expert interviews with senior researchers from the fields of ethics, collaboration, and computer science in order to derive ethical guidelines for introducing CAs in virtual team collaboration. We derived 14 guidelines and seven research questions to pave the way for future research on the dark sides of human–agent interaction in organizations.
Keywords: ;  ;  ;  ;  ; 
Conversational agents
human–computer interaction
virtual collaboration
ethics
virtual teams
trust
Peer Reviewed:
Yes:
International Distribution:
Yes:
Open Access Journal:
Yes:
Type:
Article
Activation date:
June 5, 2024
Versioning
Question on publication
Permalink
https://fis.uni-bamberg.de/handle/uniba/95477