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Adoption of Online Appointment Schedule Platforms - An Interview-based Case Study Series with Micro-Enterprises
Ott, Philipp; Laumer, Sven (2012): Adoption of Online Appointment Schedule Platforms - An Interview-based Case Study Series with Micro-Enterprises, in: Proceedings of the 18th Americas Conference on Information Systems (AMCIS), AIS Electronic Library (AISeL).
Faculty/Chair:
Author:
Title of the compilation:
Proceedings of the 18th Americas Conference on Information Systems (AMCIS)
Corporate Body:
AMCIS 2012
Publisher Information:
Year of publication:
2012
Series ; Volume:
AMCIS 2012 Proceedings ; Paper 3
Year of first publication:
2012
Language:
English
Abstract:
Based on the Technology-Organization-Environment model we propose a model for explaining the adoption of online appointment schedule platforms by micro-enterprises in order to take the specific characteristics of this organizational type into consideration of technology adoption research. Using case study interviews from seven micro-enterprises we can show that the adoption decision is mainly influenced by the attitude of the entrepreneur, support and updates, scalability, test phase, training and compatibility. In addition, we identify a fourth context of marketing factors relevant for the adoption decision and not considered by the TOE-model so far. Moreover, we discuss whether rather individual- or organizational level adoption models are appropriate to explain the adoption decision of micro-enterprises.
Type:
Conferenceobject
Activation date:
June 11, 2013
Permalink
https://fis.uni-bamberg.de/handle/uniba/1328