Ethical management of human-AI interaction : Theory development review
Heyder, Teresa; Passlack, Nina; Posegga, Oliver (2023): „Ethical management of human-AI interaction : Theory development review“. Amsterdam: Elsevier doi: 10.1016/j.jsis.2023.101772.
Title of the Journal:
The journal of strategic information systems : incorporating International Information Systems
Year of publication:
AI-based technologies have changed the nature of the symbiosis between humans and AI, and so strategic management of human-AI interaction in organizations requires deeper ethical considerations. Aligning AI with human values requires a systematic understanding of the ethical management of human-AI interaction. We conduct a theoretical review, from a sociotechnical perspective, and analyze ethical management of human-AI interaction through the lens of sociomateriality. Our systematic approach helps explain and clarify the interdependencies between two ethical perspectives – duty and virtue ethics – in sociotechnical systems. We also provide a theoretical framework that leads to seven avenues for future research.
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October 19, 2023