This research examines the effects of business process management (BPM) and information systems implementations in secondary service processes. Using a case study of BPM and human resources information systems (HRIS) in the recruiting context at a financial service provider it can be shown that BPM, defined as a structured systematic approach to analyze and continually improve a specific process, and HRIS provide positive effects in terms of cost reduction, increased cycle time, customer satisfaction, and improve quality for secondary service processes in organizations. The results contribute to IS research as they illustrate how combined BPM and IS can be implemented in secondary service processes and provide evidence for the positive effects of BPM and HRIS in this type of processes.