Determinants of customer recovery in retail banking : lessons from a German banking case study

Author:

;

;

Title of the Journal:

Journal of Financial Services Marketing

ISSN:

1479-1846

Publisher Information:

Basingstoke, Hampshire : Palgrave Macmillan

Year of publication:

2024

Volume:

29

Issue:

3

Pages:

655–682

Language:

English

DOI:

Peer Reviewed:

Yes:

Type:

Article

URI:

Activation date:

November 29, 2023

Permalink https://fis.uni-bamberg.de/handle/uniba/91801