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Explanatory machine learning for justified trust in human-AI collaboration : Experiments on file deletion recommendations
Göbel, Kyra; Niessen, Cornelia; Seufert, Sebastian; u. a. (2022): Explanatory machine learning for justified trust in human-AI collaboration : Experiments on file deletion recommendations, in: Frontiers in Artificial Intelligence, Lausanne: Frontiers Media, Jg. 5, Nr. 919534, S. 1–19, doi: 10.3389/frai.2022.919534.
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Author:
Title of the Journal:
Frontiers in Artificial Intelligence
ISSN:
2624-8212
Publisher Information:
Year of publication:
2022
Volume:
5
Issue:
919534
Pages:
Language:
English
Abstract:
In the digital age, saving and accumulating large amounts of digital data is a common phenomenon. However, saving does not only consume energy, but may also cause information overload and prevent people from staying focused and working effectively. We present and systematically examine an explanatory AI system (Dare2Del), which supports individuals to delete irrelevant digital objects. To give recommendations for the optimization of related human-computer interactions, we vary different design features (explanations, familiarity, verifiability) within and across three experiments (N1 = 61, N2 = 33, N3= 73). Moreover, building on the concept of distributed cognition, we check possible cross-connections between external (digital) and internal (human) memory. Specifically, we examine whether deleting external files also contributes to human forgetting of the related mental representations. Multilevel modeling results show the importance of presenting explanations for the acceptance of deleting suggestions in all three experiments, but also point to the need of their verifiability to generate trust in the system. However, we did not find clear evidence that deleting computer files contributes to human forgetting of the related memories. Based on our findings, we provide basic recommendations for the design of AI systems that can help to reduce the burden on people and the digital environment, and suggest directions for future research.
GND Keywords: ; ; ; ;
Maschinelles Lernen
Explainable Artificial Intelligence
Vertrauen
Vergessen
Mensch-Maschine-Kommunikation
Keywords: ; ; ; ; ;
distributed cognition
transactive memory
trust
forgetting
explainable AI
human-AI partnership
DDC Classification:
RVK Classification:
Type:
Article
Activation date:
December 19, 2023
Versioning
Question on publication
Permalink
https://fis.uni-bamberg.de/handle/uniba/92515