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A Dark Side of Telework : A Social Comparison-Based Study from the Perspective of Office Workers
Maier, Christian; Laumer, Sven; Weitzel, Tim (2022): A Dark Side of Telework : A Social Comparison-Based Study from the Perspective of Office Workers, in: Business & Information Systems Engineering, Wiesbaden: Springer Gabler, Jg. 64, Nr. 6, S. 793–811, doi: 10.1007/s12599-022-00758-8.
Faculty/Chair:
Author:
Title of the Journal:
Business & Information Systems Engineering
ISSN:
1867-0202
2363-7005
Publisher Information:
Year of publication:
2022
Volume:
64
Issue:
6
Pages:
Language:
English
Abstract:
Telework became a necessary work arrangement during the global COVID-19 pandemic. However, practical evidence even before the pandemic also suggests that telework can adversely affect teleworkers’ colleagues working in the office. Those regular office workers may experience negative emotions such as envy which, in turn, can impact work performance and turnover intention. In order to assess the adverse effects of telework on regular office workers, the study applies social comparison theory and suggests telework disparity as a new theoretical concept. From the perspective of regular office workers, perceived telework disparity is the extent to which they compare their office working situation with their colleagues’ teleworking situation and conclude that their teleworking colleagues are slightly better off than themselves. Based on social comparison theory, a model of how perceived disparity associated with telework causes negative emotions and adverse behaviors among regular office workers was developed. The data were collected in one organization with telework arrangements (N = 269). The results show that perceived telework disparity from the perspective of regular office workers increases their feelings of envy toward teleworkers and their job dissatisfaction, which is associated with higher turnover intentions and worse job performance. This study contributes to telework research by revealing a dark side of telework by conceptualizing telework disparity and its negative consequences for employees and organizations. For practice, the paper recommends making telework practices and policies as transparent as possible to realize the maximum benefits of telework.
GND Keywords: ; ; ; ; ; ;
Sozialer Vergleichsprozess
Telearbeit
Neid
Umsatz
Arbeitsleistung
Studie
COVID-19
Keywords: ; ; ; ; ; ;
Social comparison theory
Telework
Envy
Turnover
Job performance
Empirical study
COVID-19
DDC Classification:
RVK Classification:
Peer Reviewed:
Yes:
International Distribution:
Yes:
Type:
Article
Activation date:
July 26, 2022
Project(s):
Versioning
Question on publication
Permalink
https://fis.uni-bamberg.de/handle/uniba/54782