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Opening organizational learning in crisis management : On the affordances of social media
Eismann, Kathrin; Posegga, Oliver; Fischbach, Kai (2025): Opening organizational learning in crisis management : On the affordances of social media, in: Bamberg: Otto-Friedrich-Universität, S. 1–23.
Faculty/Chair:
Author:
Publisher Information:
Year of publication:
2025
Pages:
Source/Other editions:
Journal of Strategic Information Systems, Amsterdam [u.a.]: Elsevier, 2021, Jg. 30, Nr. 4, 101692, S. 1–23, ISSN: 0963-8687
Year of first publication:
2021
Language:
English
Abstract:
Research on the role of social media in crisis management has led to a deeper understanding of their affordances. This research, however, is fragmented, with a primary focus on crisis response. We lack a clear conceptualization of the affordances that social media offer by learning from them to prepare strategically for crises. Based on a systematic review of 128 papers, we inductively build a framework of social media affordances for organizational learning in crisis management. We discuss their role and interplay in strategic crisis management, focusing on organizational crisis learning, and outline avenues for future research based on this foundation.
GND Keywords: ; ; ; ;
Krise
Organisatorisches Lernen
Social Media
Offenheit
Literaturrecherche
Keywords: ; ; ; ; ;
Crisis
Organizational learning
Social media
Affordances
Openness
Systematic literature review
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Peer Reviewed:
Yes:
International Distribution:
Yes:
Type:
Article
Activation date:
July 23, 2025
Permalink
https://fis.uni-bamberg.de/handle/uniba/109106