We study how satisfaction with government efforts to respond to the COVID-19 crisis affects compliance with pandemic mitigation measures. Using a novel longitudinal household survey for Germany, we overcome the identification and endogeneity challenges involved in estimating individual compliance by using an instrumental variable approach that exploits exogenous variation in two indicators measured before the crisis: political party preferences and the mode of information measured by the frequency of using social media and reading newspapers. We find that a one unit increase in subjective satisfaction (on the 0-10 scale) improves protective behavior by 2-4 percentage points. Satisfaction with the government’s COVID-19 management is lower among individuals with right-wing partisan preferences and among individuals who use only social media as an information source. Overall, our results indicate that the effectiveness of uniform policy measures in various domains, such as the health system, social security or taxation, especially during pandemic crises, cannot be fully evaluated without taking individual preferences for collective action into account.