Purpose
Available maturity models in the context of Industry 4.0 primarily focus on manufacturing processes. A research gap exists with regard to outbound logistics. This paper applies a maturity model that has been designed to support the digitization of the outbound logistics processes. The validation of the model in business practice completes the model’s development.
Design/methodology/approach
This work embraces a qualitative research design approach. In this context, it conducts a single case study. The case refers to a large multinational manufacturer of industrial electric equipment, which considers itself as one the most digitized companies in the industry.
Findings
The model appears to be applicable (1) to describe the status quo of the enterprise’s digitization capabilities in outbound logistics, (2) to develop a corporate vision for delivery logistics excellence, (3) to provide guidance on the development path, and (4) to compare capabilities between different company sites.
Research limitations/implications
The model has solely been applied to two sites of one company. However, it seems applicable to other organizations as well. Nonetheless, additional case studies are necessary to verify the model’s generalizability.
The case study provides an example of how to develop a roadmap towards delivery process excellence in the digital age ahead.
Original/value
The applied maturity model complements approaches that focus on digitization of the manufacturing processes as well as logistics maturity models. The case study is of value for organizations that intend to build Industry 4.0 capabilities in outbound logistics, which has played a minor role so far.