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Hybrid intelligence in hospitals : towards a research agenda for collaboration
Mirbabaie, Milad; Stieglitz, Stefan; Frick, Nicholas R. J. (2025): Hybrid intelligence in hospitals : towards a research agenda for collaboration, in: Bamberg: Otto-Friedrich-Universität, S. 365–387.
Publisher Information:
Year of publication:
2025
Pages:
Source/Other editions:
Electronic Markets, Berlin ; Heidelberg: Springer, 2021, Jg. 31, Nr. 2, S. 365–387, ISSN: 1019-6781, 1422-8890
Year of first publication:
2021
Language:
English
Abstract:
Successful collaboration between clinicians is particularly relevant regarding the quality of care process. In this context, the utilization of hybrid intelligence, such as conversational agents (CAs), is a reasonable approach for the coordination of diverse tasks. While there is a great deal of literature involving collaboration, little effort has been made to integrate previous findings and evaluate research when applying CAs in hospitals. By conducting an extended and systematic literature review and semi-structured expert interviews, we identified four major challenges and derived propositions where in-depth research is needed: 1) audience and interdependency; 2) connectivity and embodiment; 3) trust and transparency; and 4) security, privacy, and ethics. The results are helpful for researchers as we discuss directions for future research on CAs for collaboration in a hospital setting enhancing team performance. Practitioners will be able to understand which difficulties must be considered before the actual application of CAs.
Keywords: ; ; ; ; ;
Hybrid intelligence
Conversational agents
Hospitals
Collaboration
Research agenda
Coordination
Peer Reviewed:
Yes:
International Distribution:
Yes:
Open Access Journal:
Yes:
Type:
Article
Activation date:
November 10, 2025
Permalink
https://fis.uni-bamberg.de/handle/uniba/110730