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Coming Back For More : Exploring Three Theoretical Perspectives Influencing IS Resumption
Hotter, Nina; Stoeckl, Franziska; Maier, Christian; u. a. (2023): Coming Back For More : Exploring Three Theoretical Perspectives Influencing IS Resumption, in: Proceedings of the 31st European Conference on Information Systems (ECIS),.
Author:
Title of the compilation:
Proceedings of the 31st European Conference on Information Systems (ECIS)
Corporate Body:
AISeL
Conference:
European Conference on Information Systems (ECIS) ; Kristiansand, Norway
Year of publication:
2023
Language:
English
Remark:
Abstract: IS resumption describes ex-users’ returning to an information system (IS) after quitting it beforehand. IS research has conceptualized, operationalized, and defined this behavior and explained some initial causes, such as nonuse-related dissatisfaction, that lead ex-users to IS resumption. We aim to complement that understanding by discussing the influence of three theoretical perspectives: reasoned action, experiential responses, and habitual responses. We use those perspectives to develop hypotheses and offer a comprehensive understanding of causes leading to IS resumption intention. We chose a quantitative approach to evaluate our research model, conducting an online survey with 190 ex-users of video-on-demand services (VoD). Our findings show that subjective norm and attitude influence IS resumption intention, while higher satisfaction with prior usage influences ex-users’ attitude. We contribute to IS research by carving out how the three theoretical perspectives influence ex-users’ IS resumption intention, providing a solid theoretical basis for future studies on IS resumption.
Peer Reviewed:
Yes:
International Distribution:
Yes:
Type:
Conferenceobject
Activation date:
May 17, 2023
Permalink
https://fis.uni-bamberg.de/handle/uniba/59452