Applying a configurational approach for explaining the role of relationship quality for successful outsourcing arrangements
Jentsch, Christian; Schlosser, Frank; Beimborn, Daniel; Oshri, Ilan; Kotlarsky, Julia; Willcocks, Leslie P. (Hrsg.) (2015): „Applying a configurational approach for explaining the role of relationship quality for successful outsourcing arrangements“. Cham: Springer International Publishing doi: 10.1007/978-3-319-26739-5_4.
Title of the compilation:
Achieving Success and Innovation in Global Sourcing: Perspectives and Practices : 9th Global Sourcing Workshop 2015, La Thuile, Italy, February 18-21, 2015, Revised Selected Papers
9th Global Sourcing Workshop, 2015, La Thuile, Italy
Year of publication:
Lecture Notes in Business Information Processing ; 236
Relationship quality dimensions like trust or commitment have been proven to be crucial determinants for the success of outsourcing arrangements. Most previous empirical studies focus on the success of relationship quality dimensions within a specific contextual outsourcing arrangement. We argue that the importance and formation of each relationship quality dimension highly depend on the contextual background of the particular study. To substantiate this contingency argument, we conducted 16 interviews with managers in different types of out-sourcing arrangements and questioned them about their understanding of relationship quality. Linking managers' statements with their outsourcing background, we found several configurational patterns that describe the different roles of relationship quality for successful outsourcing.
June 13, 2016