Returning mail-order goods : analyzing the relationship between the rate of returns and the associated costs

Asdecker, BjörnBjörnAsdecker0000-0002-4027-20062019-09-192016-06-2020151865-0368https://fis.uni-bamberg.de/handle/uniba/40663engReturning mail-order goods : analyzing the relationship between the rate of returns and the associated costsarticle