When customers become experts : a multi-method analysis of customer empowerment in healthcare with respect to the elderly

Scholz, StefanieStefanieScholz2019-09-192015-07-142015978-3-00-047224-4https://fis.uni-bamberg.de/handle/uniba/39180Bamberg, Univ., Diss., 2015engWhen customers become experts : a multi-method analysis of customer empowerment in healthcare with respect to the elderlydoctoralthesis