Gross, TomTomGrossPekkola, SamuliSamuliPekkola2019-09-192014-04-302011978-1-447-12601-0https://fis.uni-bamberg.de/handle/uniba/5911engThree Levels of Failure: Analysing a Workflow Management Systembookpart10.1007/978-1-84996-347-3_12http://link.springer.com/chapter/10.1007/978-1-84996-347-3_12/fulltext.html