Human-Computer Interaction in Customer Service : The Experience with AI Chatbots ; A Systematic Literature Review

Nicolescu, LuminițaLuminițaNicolescuTudorache, Monica TeodoraMonica TeodoraTudorache2024-10-232024-10-2320222079-9292https://fis.uni-bamberg.de/handle/uniba/103987engHuman-Computer Interaction in Customer Service : The Experience with AI Chatbots ; A Systematic Literature Reviewarticle10.3390/electronics11101579https://www.mdpi.com/2079-9292/11/10/1579/pdf