Feste, JasminJasminFesteIvens, Björn SvenBjörn SvenIvens0000-0001-8510-5212Pardo, CatherineCatherinePardo2023-08-082023-08-0820220019-85011873-2062https://fis.uni-bamberg.de/handle/uniba/89962engKey account management formalization and effectiveness : A fuzzy-set qualitative comparative analysisarticle10.1016/j.indmarman.2022.10.006