Relational norms in customer-company relationships : Net and configurational effects

Paulssen, MarcelMarcelPaulssenLeischnig, AlexanderAlexanderLeischnigIvens, BjörnBjörnIvens0000-0001-8510-5212Birk, MatthiasMatthiasBirk2019-09-192016-11-1820160148-2963https://fis.uni-bamberg.de/handle/uniba/41221engRelational norms in customer-company relationships : Net and configurational effectsarticle10.1016/j.jbusres.2016.04.101