Meinzer, StefanStefanMeinzerPrenninger, JohannJohannPrenningerVesel, PatrickPatrickVeselKornhuber, JohannesJohannesKornhuberVolmer, JudithJudithVolmer0000-0003-4476-6537Hornegger, JoachimJoachimHorneggerEskofier, Björn M.Björn M.Eskofier2019-09-192016-02-0120151862-8516https://fis.uni-bamberg.de/handle/uniba/40132engCustomer satisfactionPatient satisfactionAutomotive industryTranslating satisfaction determination from health care to the automotive industryarticle10.1007/s11628-015-0284-zhttp://link.springer.com/article/10.1007%2Fs11628-015-0284-z