Kettenbohrer, JaninaJaninaKettenbohrerWinkelmann, Axel2019-09-192015-04-232015https://fis.uni-bamberg.de/handle/uniba/21681engThe Human Side of Business Process Standardizationconferenceobjecthttps://opus.bibliothek.uni-wuerzburg.de/frontdoor/index/index/docId/11171