Münstermann, BjörnBjörnMünstermann2019-09-192015-03-242015978-1-4666-7236-9978-1-4666-7239-0978-1-466-67237-6https://fis.uni-bamberg.de/handle/uniba/21592Zugl.: Bamberg, Univ., Diss., 2015engBusiness process standardization : a multi-methodological analysis of drivers and consequencesdoctoralthesis