Knyphausen-Aufseß, Dodo zuDodo zuKnyphausen-AufseßBickhoff, NilsNilsBickhoffBieger, ThomasThomasBieger2019-09-192014-09-2420060007-6813https://fis.uni-bamberg.de/handle/uniba/16087engUnderstanding and breaking the rules of business : towards a systematic four-step processarticle