Friedland, CarstenCarstenFriedlandGross, TomTomGross2019-09-192014-04-302010https://fis.uni-bamberg.de/handle/uniba/5418engMeasuring the Public Value of e-Government: Methodology of a South African Case Studyconferenceobjecthttp://cml.hci.uni-bamberg.de/~gross/publ/ist_africa10_friedland_gross_value__proceedings.pdf