Preiß, HelenaHelenaPreißPapert, MarcelMarcelPapertKlötzer, ChristophChristophKlötzerPflaum, AlexanderAlexanderPflaum0000-0001-7428-92472019-09-192015-11-032015978-3-319-13177-1https://fis.uni-bamberg.de/handle/uniba/39655Value added services in combination with the utilization of innovative information and communication-technologies are a valuable source for differentiation of logistics service providers. To examine the orientation of logistics companies towards these aspects and to analyze their usage of formalized pro-cesses for the development of new services, a study among the German logis-tics industry was conducted. The study is based soundly in the theories of the Resource-based view, the Service-dominant logic and the concept of service engineering. With regard to the current market situation the main research results reveal a controversy: On the one hand, logistics service providers have realized the potential of both information and communication-technologies and value added services. On the other hand, they still lack formal develop-ment procedures. Closing this gap will be a challenging task for the manage-ment of the future.engbookpart