Eismann, KathrinKathrinEismann0000-0001-5925-7271Reuter-Oppermann, MelanieMelanieReuter-OppermannFischbach, KaiKaiFischbach0000-0001-5721-5369Franco, ZenoGonzález, José J.Canos, José H.2019-09-192019-05-282019https://fis.uni-bamberg.de/handle/uniba/45620In this paper, we investigate how social media can be utilised to support the integration of emergency medical services (EMS) and crisis management activities. We explore the literature both on social media in crisis management and on EMS logistics to elaborate on their potential to support EMS logistics planning based on the experiences from crisis management. We then discuss how social media data can be used for tactical and strategic decision-making using location data to improve demand forecasting and planning for both routine emergencies and crises.engCrisis LogisticsEMS LogisticsSocial MediaDecision-Makingconferenceobject